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Glass of Milk

Frequently Asked Questions

If your question is not answered below, please click on Contact Us and ask us your question. We will get back to you shortly!

FREEZER STORAGE: We find that when freezing our products, putting them in an airtight freezer/ziplock bag provides the best results. It also prevents our products from absorbing other tastes or smells from the other items in the freezer.

CARABAO'S MILK NOW ONLY SHIPPING IN THE WINTER MONTHS & ONLY AVAILABLE FOR PICK UP IN WHITESTONE, NY DURING WARMER MONTHS. USPS Priority Express (Overnight) has been extremely inconsistent in the past months and customers have been receiving their delivery many days later, oftentimes resulting in spoiled products. We apologize for this inconvenience.

GIFTING: Can I send your products as a sweet gift to someone else?

Yes, there is an "Add a Note" option upon checkout. Please let us know who to send to there by providing the Name & Address of the lucky person!

RESELLING: Can I resell your products?

Yes, please reach out to us by going to Contact Us or emailing us directly at and let's talk!

PICKUP: Can I pickup my order in person?

Yes, in-person pickup is available but ONLY in New York. "Pickup" can be specified as your selected mode of shipping upon checkout and a date & time can be arranged. Please give us 2-3 days notice if you would like to pick up your order.


LOCATIONS: Whitestone, NY 


We asked that you use your USPS Priority Tracking# to ensure your package does not sit in a hot mailbox or sunny doorstep. 

We want to make sure your item(s) arrived in great shape! If not, please let us know within 48 hours upon receipt and we will make it right. The exception is Carabao's Milk and Kesong Puti. Please let us know within 24 hours upon receipt to receive a refund or replacement. Thank you!


We ship with ice packs in the hotter months so the pastillas will not melt. If the ice packs are no longer frozen when they get to you, it does not mean that the pastillas has gone bad. It is a milk product that is slow-cooked for a long time. Pastillas sold in stores in the Philippines are not refrigerated and are just fine.

SHIPPING DISCOUNTS: Can I get a discount on shipping?

No, we use USPS Priority Mail & Priority Mail Express (Overnight), which are flat fees determined by USPS. We don't make a profit from shipping.


The flat fees are the same no matter what the weight of your order is, as long as they fit in the box provided by USPS. (Dimensions are listed below under Shipping & Rates)

CARABAO'S MILK: Where do you get the carabao's milk?

The carabao is a water buffalo native to the Philippines. We get our milk from organic farmers in Pennsylvania and New Jersey, who raise American water buffalos, whose forefathers immigrated to the US via an H-2A work visa.

Do you make all of your products yourselves?

We started out that way, and still make some of our offerings ourselves, but due to the volume, we have had to source the others. We promise to always meticulously maintain the quality you have come to expect from us!

Shelf Life & Shipping

All Pastillas de Leche Products, Halayang Ube, Macapuno Balls & Pastillas Sticks


Freezer: 2 months

Refrigerator: 1 month

Room temperature @ 68 F: 5-7 days (less, if warmer and no A/C)   *Pastillas Sticks: 2 weeks

SHIPPING - USPS Priority Mail (1-3 Business Days)

Toasted Pastillas & Pili Pastillas


Freezer: 6 months

Refrigerator: 3 months

Room temperature @ 68 F: 1 month (less, if warmer and no A/C)

SHIPPING - USPS Priority Mail (1-3 Business Days)

Shipping & Rates

Most of our products ship via USPS Priority Mail


USPS Priority Mail 

(Shipping in 1-3 Business Days)

Padded Flat Rate Envelope (12 1/2" x 9 1/2") - $10.40

Medium Flat Rate Box (11 1/4" x 8 3/4" x 6") - $17.10

Large Flat Rate Box (12 x 1/4" x 12 1/4" x 6") - $22.80

Carabao's Milk & Kesong Puti ship via USPS Priority Mail Express ONLY (Overnight)

USPS Priority Mail Express (Overnight, Guaranteed 1- 2 Business Days) 

Padded Flat Rate Envelope (12 1/2" x 9 1/2") - $29.45

Choose Your Own Box $65 - $90 *depending on weight and dimensions

Maricris' Bibingka


Freezer: Not recommended.

Refrigerator: 7 days

Room temperature @ 68 F: 2-3 days (less, if warmer and no A/C)

SHIPPING - USPS Priority Mail (1-3 Business Days)

Carabao's Milk


Freezer: 6 months

Refrigerator: 2 weeks

SHIPPING - USPS Priority Mail Express ONLY (Overnight, Guaranteed 1- 2 Business Days)

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